Return Policy

Cancellation and Exchange

1.1 Once an order has been placed through our website, you can cancel or modify it by sending us an email (info@navy-london.uk).

1.2 Once an order has been packed, it cannot be canceled or modified; instead, the order must be returned to us in accordance with Article 10 below. As our goods are shipped from Asia, longer transit times may occur, over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance of your cancellation. To ensure a speedy return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receiving the order if the goods have not been received.

1.3 Since we operate with a fully automated system, orders are activated immediately upon shipment. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so refunds before receiving the goods are only possible up to 15 minutes after placing the order.

Returns and Refunds

2.1 Our return policy is part of these terms and conditions, which govern your visit and use of our website.

2.2 If you are not completely satisfied with your order, you can send an email specifying which product you wish to return and return the product to us. The withdrawal period is 30 days from the day you or a third party named by you, who is not the carrier, has received the last product or has taken possession of it.

2.3 Return shipping costs: All customers are responsible for the cost of returns. It is mandatory to provide your return with tracking, as we cannot take responsibility for lost returns. Returns without a tracking code will NOT be accepted. The product must be returned to China. Return costs start at 19,95 pounds and are at the customer's expense.

2.4 The customer is entitled to a refund only if the product has been received by us. We will check the returned product upon arrival.

2.5 You must ensure that the product is returned to us in the condition in which you received it and that it is well packaged. The product must be unused, no labels on the product must have been tampered with, and the product must be in its original packaging. If a product is returned to us in unsuitable condition, we reserve the right to refuse the return of the product. If a product is returned to us damaged, we reserve the right not to refund the product. 2.6 Our processing time for returns depends on your order. You will receive your payment within 14 days of receiving and authorizing the return.

2.7 If we are satisfied with the condition of the returned product, we will send you an email authorizing your return. After we have sent you a message authorizing your return, the amount will soon be refunded to the payment method used for the order. There are no costs for storing the product.

2.8 The cancellation is complete when we have received the physical goods.

2.9 As our goods are shipped from Asia, longer transit times may occur, over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance of your cancellation. To ensure a speedy return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receiving the order if the goods have not been received.